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FAQ

Search frequently asked questions by category or in its entirety below:


Why should I use fresh whipped cream?


Why is fresh whipped cream better?


Freshly made whipped cream tastes better and can be colored or flavored for your unique tastes and for special occasions. Fresh will often times be less expensive than buying the ready-made cans. The product is whipped cream and sugar or syrup rather than a mixture of cream, milk, sucrose, corn syrup, whey mono- and diglycerides, natural and artificial flavors.  Your customers appreciate it.


Is making fresh whipped cream easy?


Making whip cream is quite simple, given the proper tools and ingredients. A trained employee should be able to make a substantial amount of heavy whipping cream in a matter of minutes.


Why is delicious whipped cream of primary importance to my business?

When a new customer comes to your store and orders your drinks, whipped cream is the first thing that touches their mouth. A great taste is a perfect way to introduce your drink to the customer and to impress them with your quality. As far as repeat customers go, who doesn't like delicious and fresh whipped cream?


Can customers honestly tell a difference between canned and fresh whip cream?

Fresh whipped cream is superior to canned cream by far. Your customers will taste the difference right away.


I'm worried that my shop's demand for whipped cream is so high that I won't be able to keep up. How much will fresh whipped cream slow me down?

We have customers that do as many as 600 to 800 pints of whipped cream per week. If used efficiently, fresh whipping cream dispensers can keep up with any amount of demand.


What do I need know to make an accurate cost comparison?


The first thing you need to keep in mind is that the volume per canister is different between canned whipped cream and fresh whipped cream. A fresh dispenser contains approximately 18 oz. of whipped cream and sweetening, while the cans traditionally contain 12-14 oz. of whipped cream per can. This represents a 30% difference that must be factored in to any cost comparison.


Questions about Ordering and Shipping


What credit cards do you accept?


We accept Visa, MasterCard, Discover Card, and American Express.


May I phone the Store or Fax in an Order?

We love telephone orders! Call 877-558-9447. We are available 7-5 Mountain Standard Time. Orders can also be faxed to 866-415-9447. In most cases we can ship on the same day for telephone, Internet or faxed orders.


Do you offer free shipping on orders?

We offer free shipping on orders that are over $100 to retail customers.


How quickly will my order be sent to me?

In most cases we ship on the same day for telephone, Internet or faxed orders. We ship all orders by UPS ground. U.S. law prohibits us from shipping compressed gas chargers by air.


What shipping company do you use?

We ship UPS from our east and west coast warehouses. Click for a map of transit times.


Where do you ship?

We ship to the forty-eight states. At the present time we cannot fill orders to Hawaii, Alaska, Canada or Mexico.


How much are your shipping fees?  Do you change handling fees? 

We do not charge a handling fee and do not upcharge on shipping fees. Real-time shipping charges are calculated by UPS and shown in the shopping cart before purchase.


Will I receive a tracking number?

We will send shipping notification to the email address that you provide us.


What is your return policy?

All sales are final and we accept returns only on defective merchandise with prior approval with Customer Service. In you have any questions, call us at 877-558-9447.



Questions about Chargers and Dispensers


Do nitrous whipped cream chargers have expiration dates?


Although some suppliers claim nitrous chargers have no expiration date, in reality gas within any cylinder loses effectiveness overtime, and whip cream chargers are no exception. You should expect these n2o cartridges to have a shelf life of around two years before noticing any loss in their efficiency.


How big are the cases?


Whipped cream charger cases are actually quite small, and therefore store easily while still in the box. The smaller case packs measure approximately 6"x 8"x 11" while the larger case packs measure 12"x 14" x 8".


Are nitrous chargers recyclable?

Whip cream chargers are made of steel, making them 100% recyclable. In some states, steel has to be delivered to specific recycling centers. Check with your state recycling program to find the closest steel recycling center.


How many dispensers do I need for one coffee shop?
 

Three to five dispensers are sufficient to meet the demand of even the busiest coffee shops.


How much time does it take to refill a whipped cream dispenser?


A trained employee should be able to refill a whipped cream dispenser in as little as thirty seconds.


What are some ways I can increase efficiency with my whipped cream dispenser?

The chargers and sweeteners should be stored as close to the heavy cream as possible. That way, everything you need to make fresh whipped cream is within easy reach.


What do I do if my whipped cream dispenser gets clogged?

Unless an employee mistakenly uses granulated sugar, this is a problem you should rarely encounter. If your whipped cream dispenser does get clogged, there is an easy way to get the top of safely without creating a mess. Simply fill a sink full with water, submerge the whipped cream dispenser in its entirety, and unscrew the cap. This method prevents any risk of injury, as well as minimizing any potential mess.


My whipper is broken. How do I know what part to replace?


If your whipper is leaking from underneath the cap, then you need a new head gasket. If your whipped cream looks good after its initial charge, but seems to lose its potency over an elapsed amount of time, then the problem is most likely your valve stem. If it seems like the gas is not entering the canister, then the problem is most likely the puncture valve of the dispenser head. If you have any other questions, feel free to call one of our service representatives at 877-558-9447, and they'll personally troubleshoot the problem with you.


Can I leave the holder and whipped cream charger attached after I've charged the whipping cream?


Sure.  This is the easiest way to ensure you never lose your holder in the first place. If an employee does manage to lose a holder, Get Fresh Whip! (Gourmet Products) can replace them.

What do I need to know to make an accurate cost comparison?

The first thing you need to keep in mind is that the volume per canister is different between canned whipped cream and fresh whipped cream. A fresh dispenser contains approximately 18 oz. of whipped cream, while the cans traditionally contain 12-14 oz. of whipped cream per can. This represents a 30% difference that must be factored in to any cost comparison, as well as accurate planning for the number of dispensers for one shop.


Why should I purchase whipped cream chargers by the case?


Nitrous chargers have a long shelf life and store easily in a small box, making them easy and reasonable to store. Beyond that, purchasing chargers by the case will save you a significant amount of money. Another factor is convenience; one delivery every couple months gets rid of the hastle of restocking and running out.



Questions about Making Whipped Cream


What kind of sugar should I use to sweeten my heavy whipping cream?


We recommend using powder sugar when sweetening whipped cream because it provides for a silky smooth body and texture. Italian soda syrups are also servicable, although they result in a thinner body. No matter what you use, realize you must use something-- without a sweetener, the cream will be extremely rich.